Where we ship
We ship to business and residential addresses in the United States. Shipments to Alaska, Hawaii, Puerto Rico and APO/FPO addresses are quoted individually. We do not currently ship internationally. See Export Compliance.
Processing time
In-stock items typically ship within 1–3 business days after payment clears or a purchase order is approved. Lead times for special-order items and configured systems are stated on your quote. We send tracking information by email when your order ships.
Carriers and costs
We ship with major carriers such as UPS, FedEx and USPS, and use LTL freight for large systems and palletized orders. Shipping charges are quoted with your order. Expedited shipping is available on request.
Insurance and signatures
All shipments are tracked and insured for their declared value. High-value orders require an adult signature at delivery. We may require verification of the ship-to address, and card orders may need to ship to the card's billing address.
Inspect on delivery
Please inspect the packaging when it arrives. If a box is visibly damaged, note it with the carrier at delivery if possible, take photos, and keep all packaging. Report shipping damage or missing items using the form on our Contact page within 48 hours of delivery so we can file a carrier claim.
Lost packages
If tracking shows no movement for several business days, or shows delivered but you did not receive it, contact us and we will open a trace with the carrier.
Contact
Florencia Fight Co. LLC (DBA FloraGPU), Jefferson, Massachusetts, USA. Contact us using the form on our Contact page.