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Returns & RMA

How returns, exchanges and RMAs work for products purchased from FloraGPU.

Effective October 26, 2026. These policies apply to sales by Florencia Fight Co. LLC, doing business as FloraGPU (“FloraGPU,” “we,” “us”).

Return Merchandise Authorization (RMA) required

All returns require an RMA number issued by FloraGPU before the item is shipped back. Packages received without an RMA number may be refused or returned at your expense.

How to request an RMA

  1. Contact us using the form on our Contact page with your order or invoice number, the product and serial number, the reason for the return, and photos if there is damage.
  2. For a defect, include a short description of the issue and the troubleshooting steps already taken. We may ask for more detail to confirm the fault.
  3. We reply with an RMA number, a return address and packing instructions.
  4. Ship the item in its original packaging with all accessories and the RMA number clearly marked on the outside. Use a tracked, insured shipping method.

Return windows

  • Dead on arrival (DOA) or shipping damage: report within 7 days of delivery. For damage in transit, also see our Shipping Policy. Confirmed DOA items are repaired, replaced or refunded at our option, and we cover return shipping.
  • Unopened, factory-sealed items: may be returned within 15 days of delivery for a refund, less original shipping charges.
  • Opened, non-defective items: accepted within 15 days of delivery at our discretion, complete and in like-new condition, subject to a restocking fee of up to 15%.
  • After the return window: defective products are handled under the manufacturer warranty. See our Warranty Policy.

Non-returnable items

  • Special-order, custom-configured or non-stocked items identified as non-cancellable/non-returnable (NCNR) on the quote, except when defective
  • Items with physical damage, missing serial labels or signs of misuse, modification, liquid damage or improper installation
  • Software, licenses and opened consumables

Refunds

Approved refunds are issued to the original payment method within 10 business days after we receive and inspect the return. Original shipping charges are not refundable unless the return results from our error or a confirmed DOA item.

Advance replacement

For business customers with urgent needs, advance replacement may be available on a case-by-case basis and may require a card authorization or deposit.

Contact

Florencia Fight Co. LLC (DBA FloraGPU), Jefferson, Massachusetts, USA. Contact us using the form on our Contact page.